Terms of Service

These Terms of Service (“Terms”) govern your use of the website [www.luxhira.ca] (“Website”), operated by Luxhira Inc. (“Luxhira,” “we,” “us,” or “our”). By accessing or using our Website, purchasing our products, or engaging with our services, you (“you” or “Customer”) agree to be bound by these Terms. If you do not agree, you must not use our Website or purchase our products.

• Eligibility
  You must be at least 18 years old, or the age of majority in your jurisdiction, to use this Website or make a purchase. By using this Website, you represent and warrant that you meet these eligibility requirements.
• Product Information & Availability
  We make every effort to display our products accurately. However, we do not guarantee that product descriptions, pricing, photographs, or other content on the Website are error-free, complete, or current. Luxhira reserves the right to correct errors, update information, or cancel orders if any information is inaccurate, at any time without prior notice. All products are subject to availability. We reserve the right to limit quantities, discontinue items, or refuse any order in our sole discretion.
• Orders & Payments
  By placing an order, you agree to provide accurate, complete, and current information. Luxhira reserves the right to refuse or cancel any order at our discretion, including due to suspected fraud, unauthorized transactions, or product unavailability. All prices are listed in Canadian Dollars (CAD) unless otherwise stated and are subject to change without notice. You are responsible for any applicable taxes, duties, or customs fees. Payments are processed through third-party payment processors (e.g., Shopify Payments, PayPal). We do not store or have access to your full credit card details.
• Shipping & Delivery
  We ship orders worldwide. Shipping costs, estimated delivery times, and carrier options will be provided at checkout. Delivery times are estimates only and may vary due to factors beyond our control, including customs clearance, postal delays, or other circumstances. Luxhira is not liable for delays, loss, or damage caused by shipping carriers, customs authorities, or events outside our control. Risk of loss passes to you once the order has been handed to the shipping carrier.
• Returns & Refunds
  Returns and refunds are governed by our Return & Refund Policy, which is incorporated into these Terms by reference. Please review our Return & Refund Policy carefully before making a purchase.
• Intellectual Property
  All content on this Website—including but not limited to product images, text, graphics, logos, designs, and trademarks—are the intellectual property of Luxhira or its licensors and are protected by copyright and trademark laws. You may not reproduce, distribute, modify, sell, or use any content from the Website without our prior written consent. Unauthorized use of our intellectual property may result in legal action.
• Prohibited Uses
  You agree not to use the Website for any unlawful or prohibited purpose, including but not limited to: engaging in fraudulent transactions or reselling our products without authorization; uploading or transmitting harmful code, malware, or viruses; interfering with the Website’s functionality or attempting to gain unauthorized access; violating applicable laws, rules, or regulations.
• Disclaimer of Warranties
  Our products are provided “as is” and “as available,” without any warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. While we take steps to ensure high-quality jewelry (including gold plating and CZ stones), Luxhira makes no guarantees regarding how long products will last, as longevity depends on individual care and use.
• Limitation of Liability
  To the fullest extent permitted by law, Luxhira and its officers, directors, employees, and affiliates shall not be liable for any damages, including direct, indirect, incidental, punitive, or consequential damages, arising out of your use of our products, Website, or services. Our total liability to you for any claim shall not exceed the amount you paid for the product giving rise to the claim.
• Indemnification
  You agree to indemnify and hold harmless Luxhira, its affiliates, and their respective officers, employees, and agents from and against any claims, damages, liabilities, costs, or expenses (including legal fees) arising from your violation of these Terms or misuse of our Website or products.
• Force Majeure
  We are not responsible for any delay or failure to perform resulting from causes beyond our reasonable control, including natural disasters, strikes, labor disputes, acts of war, government restrictions, or carrier delays.
• Governing Law & Jurisdiction
  These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Surrey, British Columbia, Canada.
• Changes to Terms
  Luxhira reserves the right to update or modify these Terms at any time without prior notice. Changes will be posted on this page with the “Effective Date” updated accordingly. Your continued use of the Website after changes are posted constitutes your acceptance of the revised Terms.
• Contact Us
  For questions about these Terms, please contact us at:
  Luxhira
  Email: info@luxhira.ca